Got a question about our festival? Check out our frequently asked questions.
HOW DO I BUY A 4-DAY PASS?
Please note that TryBooking and Big Tix will charge booking fees in addition to the ticket price.
During the week of #UWRF22 between 24 October until 30 October 2022, you can also get daily passes in person at the onsite Festival Box Office at Jalan Raya Sanggingan in Ubud, Bali (View in Google Maps).
I HAVEN’T RECEIVED MY TICKET CONFIRMATION EMAIL; WHAT SHOULD I DO?
Our purchase confirmations are sent via email from our ticket partners, either TryBooking or BigTix. If you can’t find them in your inbox, the best place to check first is your junk mail in case they’ve been misfiled (you’ll be amazed what you find in there). If you still can’t track them down, contact our service team at email@example.com.
HOW CAN I COLLECT MY DAY PASS?
As a 1-Day Pass or 4-Day Pass purchaser, you will receive a Festival Pass at the Festival Box Office. The Festival Pass can be collected at the onsite Festival Box Office at Jalan Raya Sanggingan in Ubud, Bali (View in Google Maps). You must provide identification and proof of purchase to collect your Festival Pass.
For all Special Events, Workshops, Cultural Workshops, and other ticketed events taking place outside of the Festival Hub, your ticket purchase confirmations will suffice (printed or displayed on your device). You do not need to collect tickets for these events from the Festival Box Office.
WHAT IS INCLUDED IN A DAY PASS TICKET?
A Festival Day Pass allows you access to all main events at the festival venue for the particular day.
HOW ABOUT OUR SPECIAL EVENTS?
Our special events and workshops are not included –in the 4-Day Pass nor the 1-Day Pass and must be purchased separately. However, as a Day-Pass buyer, you are not required to purchase a 4-Day Pass or 1-Day Pass to purchase a Special Event, Workshop, or other single ticketed event.
WHAT EXCHANGE RATE ARE WE USING?
We use the standard rate of 1 AUD = 10,000 IDR for all our calculations. Some figures may be rounded up or down to reach a clear base figure. In-person, customers can use Indonesian Rupiah.
WHAT HAPPENS IF AN EVENT IS POSTPONED OR CANCELLED?
Our festival Passes are non-refundable. In the event of a cancellation and postponement of the festival, it may be amended to a new date of the festival to let you rearrange your journey to Ubud.
DO CHILDREN REQUIRE A FESTIVAL PASS TO ATTEND?
Children twelve and over need to have their own festival pass ticket. Children under twelve can just show up and join in the festival venue – provided they have an adult with them, of course.
CAN CHILDREN VISIT ANY SPECIAL EVENT?
If you have booked tickets for our Special Events or Workshops, we ask you not to bring your kids. In general, kids are also not permitted to participate in any workshop sessions. For general #UWRF22 enquiries or ticketing issues, please reach out to us at firstname.lastname@example.org or via WhatsApp.